Workspaces vs profiles vs platforms
Mirgent has three concentric concepts: workspace (the brand or client), profile (an account within that workspace, e.g. CEO + Marketing), platform (a connected social channel under that profile).
Most agency setups: 1 workspace per client, 1-3 profiles per workspace (depending on how many human voices), 5-10 platforms per profile. Solo users: 1 workspace, 1 profile, multiple platforms.
Scheduling
Workspace = brand or client
Lead Discovery
Profile = a voice within the workspace
AI Agents
Platform = a connected social account
Analytics
Roles + permissions per workspace
Set up workspaces
Free plan: 1 workspace. Pro: 3. Agency: unlimited. Enterprise: custom.
Create the workspace
Dashboard → Workspaces → New. Name it (the brand or client name). Add workspace-level brand context (positioning, banned phrases, tone guide). This context is what AI agents reference.
Add an AI provider key
Settings → AI Providers → Add Key. Each workspace can have its own key, useful for agencies (per-client cost transparency) and security (compromised key affects only one workspace).
Connect platforms
Workspace-scoped platform connections. Connecting Twitter in workspace A doesn't make it available in workspace B. Each workspace's Chrome extension session is isolated.
Use workspace names that are obviously distinct ('AcmeCorp Marketing', 'TechStartup Brand', 'Personal Founder Voice'). Workspace switching is in the top-bar dropdown, clear naming prevents posting to the wrong client.
Roles and permissions
Per-workspace role model. Same person can have different roles in different workspaces.
Owner
Full access: settings, billing, member management, all features. Workspace creator is automatically Owner; can transfer ownership.
Approver
Can approve queue items, edit drafts, view all features. Cannot delete workspace or modify billing. Standard for senior team members.
Editor
Can create + edit drafts, see analytics. Approval requires Approver action. Standard for content writers and junior AMs.
Cross-workspace patterns
Some workflows benefit from operating across workspaces.
Shared templates (export-import)
A working template in workspace A can be exported as JSON and imported into workspace B. Useful for agencies replicating proven structures across clients.
Per-client AI keys
Agencies pass through AI costs to clients by giving each workspace its own key (the client's key on their own provider account). Costs land on client's bill; agency keeps margin clean.
Workspace-level reports
Friday: cycle through clients, generate weekly report per workspace, send to client. Reports include workspace logo + branding so they look like agency-produced deliverables.
Switching workspaces in your daily flow
The top-bar workspace switcher is one click. Active workspace shows in big colored type at the top of every page. Cross-workspace posting is impossible, Chrome session piggy-backs on the platform login that workspace granted, so you literally can't post to the wrong account.
Scheduling Guide
Calendar, kanban, and queue modes
AI Agents Guide
Configure autonomous AI workflows
Integrations
Connect RSS feeds and platforms
Lead Discovery Guide
Find leads on Twitter and Reddit
Multi-account pitfalls
Mistakes that cost agencies time.
- Mixing personal and work in one workspace. If your Twitter account is connected as the founder + as a client account, posts can target the wrong one. Separate workspaces; never share a platform connection.
- Skipping workspace-level brand context. Without it, AI agents produce generic content for all clients. Spend 30 min per client filling out positioning, tone, banned phrases, quality jumps measurably.
- Wrong role assignments. Editors flagging Approvers' drafts, Approvers unable to access billing, both cause friction. Map roles to actual responsibilities before assigning.
- Running too many workspaces solo. If you're not delegating, more workspaces = more overhead, not less. Solo founders typically don't need more than 1-2 workspaces.
Three workspace patterns by team shape
What works at different scales.
Solo founder (1 workspace)
All your platforms in one workspace. Simple, fast. Add a second workspace only if you launch a separate brand with distinct voice/audience.
B2B team (1-3 workspaces, multiple roles)
Main brand workspace + maybe founder-personal workspace + maybe customer-success workspace. Roles: Owner = founder, Approver = marketing lead, Editor = content writers.
Agency (10-50 workspaces, granular roles)
1 workspace per client. Each AM is Approver on 5-10 client workspaces; Editor on 0-5 more (collaboration). Senior strategists are Approver on all; agency owner is Owner everywhere.
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Multi-Account FAQ
How many workspaces can I have?
Free: 1. Pro: 3. Agency: unlimited (we've seen agencies run 80+). Enterprise: same as Agency plus dedicated support and SLA.
Can I move data between workspaces?
Templates yes (export-import). Calendar / scheduled posts: not currently, moving live schedule across workspaces would risk double-posting. Drafts: yes (copy-paste).
What's the right role for a content writer?
Editor, can draft + edit but not approve. Forces a quality gate via senior approval before content ships. Avoids 'writer auto-publishes their own drafts' which usually causes brand drift over months.
How do I bill clients per-workspace?
Mirgent doesn't handle client invoicing; you bill clients however you already do. Mirgent's Agency plan is flat $49/mo regardless of client count. AI costs are passed through (each client uses their own key).
Can a client see only their own workspace?
Yes, invite them as Editor or Approver on their workspace only. They see exactly that workspace, nothing else. Useful for client transparency without exposing other clients' data.
What happens to a workspace when its Owner leaves?
Owner can transfer ownership before leaving (Settings → Members → Transfer Ownership). If owner removed without transfer, the agency owner inherits Owner role automatically. Data preserved either way.